The key to an open and successful environment is effective communication in the workplace. Employees should feel no reservations about discussing projects or concerns. Clarity about files, discussions, and rules is also a must. Workplace communication is essential to teamwork, cohesion and business growth. In fact, workplace communication is a key skill to master in a new job. Communicating with teammates, managers, bosses and even the help-desk can have consequences for team cohesion, job satisfaction, effective workplace performance, and an enriching, rewarding and long career.
Here’s why effective communication is critical in the workplace and the reasons why you need to excel at it.
#1 Increases Job Satisfaction
Open channels of communication bring about a higher degree of job satisfaction. Excellent communication can make co-workers and employees feel satisfied. Open communication via email, in person or through a call can clarify what others think of your work. Feedback is essential to effective performance and putting in the right amount of time for work tasks.
#2 Enhances Productivity
Good communication is a positive step forward for boosting productivity. Reminders can also help workers to stay on the task. The employees need to have the right answers regarding the quality of work or the project deadline. Having open, honest communication can make it easier to get to a point where productivity is at an all-time high.
#3 Reduces Absenteeism
Absenteeism is a genuine problem in many workplaces. With good communication skills and open channels in place, discussing an absence openly becomes easier. By opening the lines of communication, top talent can also share their concerns instead of avoiding work or quitting altogether.
#4 Bridges the Diversity Gap
Work environments are highly diverse. Teams are made from people with different orientations, religions, communities and cultural backgrounds. Linguistic and cultural differences can influence team perceptions and the work environment. Effective communication serves the purpose of conveying messages with integrity, respect, and purpose. Diversity sets individuals apart from each other and effective workplace communication is the key to bridging the gap.
#5 Helps in Problem Solving
Effective communication also minimises the issues and problems within the team and the company. Whether one communicates via email, SMS or any other digital or traditional channel, the fact is that honest and effective communication can impact your ability to mitigate a workplace issue.
The Bottom Line
Communication skills from verbal inputs to non-verbal cues are critical in the workplace. Companies spend a lot of money training employees to effectively communicate, but good communication goes beyond just a conversation. Active listening skills, the capacity to negotiate effectively and clarity in communicating are essential and important ingredients of effective workplace communication.
Whether it involves boosting work morale or team cohesion, the right messaging and communication channels can directly impact your efficacy as an employee. Recruitment is about assessing the workplace communication skills of candidates for this reason. Oral or written, horizontal or vertical, direct or indirect – there are many facets to communication in the workplace. From the office grapevine to the official memo, workplace communication takes on many forms. Excelling at communicating well involves the ability to go beyond joining a conversation and actively listen for themes, issues, and conflicts.
Workplace communication skills are an essential part of an employee’s toolkit for not just surviving, but also thriving in an organisation.
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